There are a couple of issues that might not allow the playing of the video player, please check the following:
- No flash installed– you need to have flash installed in order to record / play a video. To download flash click on the following link: http://www.adobe.com/products/flashplayer/ Once you have downloaded flash you will need to restart your browser.
- Your security settings might be set too high, this is an issue pretty common on IE. The security level needs to be set at medium – high, any higher than this won't allow the flash recorder to download. Solution – reduce security level on browser.
- Security within the company / office / workplace doesn't allow flash. Can you access and play videos on sites such as You Tube? If you can't this confirms that it is a security issue on your side. You need to submit wizZki.com to your technical people and get access to record / view videos on it granted.
- Flashblock installed on Firefox: If you have a plug in called Flashblock 1.5.10. the video recorder or player won’t download. Solution to this - Right click on the Flashblock placeholder. Click 'Allow Flash from this site'. Refresh the page. Once this is done you can record or play a video.
Still experiencing difficulties, try using our free tablet / smartphone Apps or contact us.